Warranty

How Do You Submit A Warranty Claim?

If you’re having a problem with your products purchased with us, please contact support by emailing wheelsandcycles@gmail.com. Our team will help identify the problem and answer any questions you might have about the product. If we are unable to resolve your issue and your product is still under warranty, we will provide an RMA (Return Merchandise Authorisation) and request for you to send the product to us.

Please note that sending in your product does NOT guarantee that your product will be replaced nor confirm there is an issue with your product.
Please DO NOT send in your product before contacting support, or you will risk having a delay in the warranty process.

Please have the following information ready when contacting support:

You will need:

Proof of purchase.
Your contact information, including your name, shipping address, email, phone number, and company if applicable.
Include a detailed description of the issues you are experiencing. Any photos and videos you can provide are great for helping us diagnose the problem. Please include these in the email.

Are you familiar with your product's user guide and warranty process?

Please read your product's documents before contacting support. View or download your warranty guide and user guide online.